Privacy Policy

Effective Date: June 26, 2025

Last Updated: June 26, 2025

HeartNest ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the HeartNest mobile application (the "App").

1. Information We Collect

a. Personal Information

When you use HeartNest, we may collect the following:

• Email address
• Phone number (optional)
• Firebase Authentication ID
• Call usage data (duration, time stamps — not recordings)
• Subscription and purchase history

b. Non-Personal Information

We may collect:

• Device type and OS
• App usage patterns
• Crash reports
• Anonymous analytics

2. How We Use Your Information

We use your data to:

• Create and manage your user account
• Connect you to a listener (peer or support volunteer)
• Manage call time balance and subscriptions
• Improve app performance and support
• Send notifications or service updates

3. Data Sharing and Disclosure

We do not sell or rent your personal information.

We only share data with:

• Payment processors for handling subscriptions
• Firebase services for authentication and analytics
• Customer support tools (if you contact us for help)

We may disclose data if required by law or to protect user safety.

4. Data Storage and Security

Your information is securely stored using:

• Google Firebase Authentication
• Firestore Database (with access rules)
• Encrypted communication via HTTPS

We take reasonable steps to protect your data, but no method is 100% secure.

5. User Rights

You have the right to:

• Access or update your information
• Delete your account
• Opt-out of notifications
• Request data export (email us)

6. Children's Privacy

HeartNest is not intended for users under 13 years old. If we learn we’ve collected information from a child, we will delete it immediately.

7. Third-Party Services

The app may include links to third-party services or integrate with:

• Google Play Billing
• Firebase Analytics
• Other optional APIs (e.g. Twilio, Agora)

These services have their own privacy policies.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted here, and we will notify you via the app if necessary.

9. Contact Us

If you have questions about this policy or your data, contact:

📧 Email: thecircuitstudio@gmail.com